Return & Replacement Policy

Return & Replacement Policy

Non-Returnable Products (Hygiene Policy)

Given the personal nature of our products, certain categories are non-returnable to ensure hygiene and safety standards.

Sex Toys

All products are quality tested and inspected before shipping. Due to hygiene concerns, returns are not accepted.

Lingerie & Clothing

These items are non-returnable and non-exchangeable due to their intimate nature. Please review product details before purchase.

Perishable Items

Edible and perishable products like chocolates, candles, and body paints are non-returnable for safety reasons.

Policy Overview

We offer a 24-hour replacement window from the time of delivery. Refunds are not provided under any circumstances.

📦 Replacement Process

We arrange pickup after request approval. Replacement delivery may take up to 15 working days post inspection.

💰 Shipping Charges

Customers must bear ₹69 shipping charges along with any additional applicable costs.

⏱️ Time Limit

Requests must be raised within 48 hours of delivery, or they may not be accepted.

🚫 Rejection Conditions

Used, opened, or tampered products will not be eligible for replacement.

Eligibility Criteria

  • Item must be unused and in original packaging
  • Tags and seals must be intact
  • Proof of purchase is required

Unboxing Video Requirement

  • Show unopened package clearly
  • Record full unboxing process
  • Capture any defects or damage
  • Video must be clear for verification

Defective/Damaged

Contact support immediately with proof to initiate replacement.

Incorrect Product

Reach out to us if you receive a wrong item.

Missing Product

Report missing items with unboxing proof.

How to Request Replacement

Contact us at support@itspleazure.com or WhatsApp +91-9356842665. Our team will guide you through pickup and verification.

Important Note

Items sent without prior request will not be accepted. If more than 15 business days pass after approval, please contact support.