Cancellation and Refund Policy


1. Customer must inform within 24 hours of delivery of faulty, damaged & wrong size product. after 24 hours of your purchase, unfortunately, we can't offer you a refund or exchange.

2. NOTE: Sex Toys Are Not Returnable Due To Hygiene Concerns.

For sex toys (non-working), please complain of manufacturing defects within 24 hours of delivery only. We can't offer returns or refunds for the items due to hygiene concerns unless explicitly stated on the product listing.

3. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

4. To complete your return, we require a receipt or proof of purchase.

5. Any item not in its original condition, such as damaged or with missing parts for reasons not due to our error


Refunds (if applicable)

1. Once your return is received and inspected; we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

2. If you are approved, then your refund will be processed. A credit will automatically be applied to your credit card or original payment method within a certain amount of days.

Late or missing refunds (if applicable)

1. If you haven't received a refund yet, first recheck your bank account.

2. Then contact your credit card company. It may take some time before your refund is officially posted.

3. Next, contact your bank. There is often some processing time before a refund is posted.

4. If you've done all of this and you still have not received your refund yet, please get in touch with us at

Sale items (if applicable)

Only regular-priced items may be refunded. Unfortunately, sale items cannot be refunded.

Exchanges (if applicable)

We only replace items if they are defective or damaged. However, if you need to exchange it for the same thing, send us an email at and we will schedule a reverse pickup from you.

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