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Shipping and Delivery Policy

We value your Privacy. We will always make sure that all your orders are always DISCREET and no one in the logistics knows about the details of your orders. 

PRODUCT PACKAGING

it'spleaZure packs your order in a tamper proof plastic bag. it'spleaZure doesn't put any indication of product and/or Website name on the bag. This ensures complete privacy of your order and safeguards the quality and packaging of your order. This is done FREE OF CHARGE. 

it'spleaZure won't be mentioning its'pleaZure.com on the package anywhere to keep your privacy intact. The sender name and address will be of parent company of it'spleaZure's, PURF DIGITAL PRIVATE LIMITED.

Even in case of COD orders, it'spleaZure will email the soft copy of the product invoice at the mentioned email address of the customer.

PLEASE NOTE: CURRENTLY, IT'SPLEAZURE DO NOT DELIVER OUTSIDE THE TERRITORY OF THE REPUBLIC OF INDIA.

DELIVERY PROCESS

Delivery period quoted at the time of ordering are approximate only and may vary. Order will be delivered to the address as intimated by you while ordering.

In case delivery is done by it'spleaZure or a third party delivery service provider assigned by it'spleaZure, it'spleaZure will take reasonable care to deliver in a timely manner. No responsibility is taken for late delivery by it'spleaZure in either case.

All orders are delivered by a reputable courier. it'spleaZure will make every effort to deliver within the time stated; however, it'spleaZure will not be liable for any loss caused to you by late delivery. If the order is not delivered within the estimated delivery time quoted, User shall contact it'spleaZure first. You may also contact it'spleaZure by telephone or email and it'spleaZure will try to ensure that you receive your order as quickly as reasonably possible.

If you fail to accept delivery of your order at the time they are ready for delivery in such case any storage, insurance and other costs which it'spleaZure incur as a result of the inability to deliver shall be your responsibility and you shall indemnify it'spleaZure in full for such cost.

it'spleaZure shall not be liable to you for any losses, liabilities, costs, damages, charges or expenses arising out of late delivery.

You understand and accept that it might not be possible for it'spleaZure to deliver to some locations. In such cases, it'spleaZure will inform you accordingly and arrange for cancellation of the order or delivery to any alternative delivery address.

it'spleaZure will cover any delivery charges for exchanged items, any number of times up to ­30 days after the original dispatch date of the order. it'spleaZure reserves right to charge the applicable fee where new items are added that constitute a new order. it'spleaZure will send an e-mail to User on receipt of the item for an exchange. However, since these methods do not require a signature, it'spleaZure is unable to accept responsibility in case of loss in transit.

SHIPPING CHARGES

Shipping is FREE for all orders amounting above Rs 500. For orders less than Rs 500, nominal shipping fees of Rs 89 is levied. The shipping charges may be different. The total shipping charge for your order will be displayed once you proceed to check out. Octroi charges wherever applicable is prepaid and not to be borne by the User for its order. It is it'spleaZure's endeavor to ship all items in your order together; however this may not always be possible due to product characteristics, or availability. Also there may be restrictions on accepting orders for certain pin codes where shipping is not possible. In such scenarios, the order will not be accepted online and message will be displayed requesting to provide an alternate pin code. Currently, each order may be shipped only to a single shipping address. If you wish to ship products to different addresses, you need to place multiple orders. In instances where User places multiple orders within a day or two, it'spleaZure might combine orders and ship them together.

TRACKING

it'spleaZure may send or provide the tracking URL of the courier so that you can track the delivery yourself.